Refund Policy
Last updated: Nov 2, 2026
All paid classes at G ACADEMY are non-refundable. Please read this policy before you buy a paid class.
1. Free classes
Free classes, like AI Essentials, cost nothing, so there is nothing to refund.
2. Paid classes: all sales are final
When paid classes are available, all purchases are final and non-refundable. Because you get instant access to the class content, we can’t offer refunds for change of mind, for not finishing a class, or for not using it.
We always show the price and what’s included before you pay, and you can try our free classes first to see how G ACADEMY works.
3. The only exceptions: billing errors and problems on our side
We only return a payment in these situations:
- you were charged by mistake, for example charged twice for the same class;
- we cancel a paid class, or remove it before you could reasonably finish it;
- a technical problem on our side stops you from accessing a class you paid for, and we can’t fix it within a reasonable time.
4. Reporting a billing problem
If one of the situations in section 3 happens to you, email academy@gametize.com within 30 days of the charge, with the email address you used, the class name, the payment date and what went wrong. We will check it and reply within 5 working days.
Requests for any other reason, such as changing your mind or not finishing a class, can’t be accepted.
If we confirm the problem, the payment goes back to your original payment method within 10 working days, and access to that class and any certificate from it are removed.
5. Points and rewards
Points, levels, stars and mystery boxes have no cash value and can’t be refunded or exchanged for money.
6. Organizations
If your organization bought G ACADEMY for its people, payments and refunds follow your agreement with us.
7. Your rights
This policy does not affect any rights you have under the law. G ACADEMY is run by Gametize Pte. Ltd. in Singapore.
See also our Terms of Use and Privacy Policy.